Privacy Policy

Our Privacy Policy

Blank, takes your privacy very seriously.

This Privacy Policy identifies and describes the way Blank uses and protects the information we collect about Customers and Users. All use of Blank's products and services, as well as visits to our Web sites, are subject to this Privacy Policy.

The information we collect, how we collect, and how we use it.

We collect different types of personal and other information based on your use of our products and services and our business relationship with you.

  • Contact Information that allows us to communicate with you -- including your name, address, telephone number, and e-mail address;

  • Billing information related to your financial relationship with us -- including your payment data, credit history, credit card number, and service history;

  • Equipment, Performance, Blank Web Site Usage, Viewing and other Technical Information about your use of our network, services, products or Web sites. We collect information in three primary ways:

  • You give it to us when you purchase or interact with us about a product or service we offer or provide;

  • We collect it automatically when you visit our Web sites or use our products and services; * We obtain it from other sources, such as from credit agencies. We use the information we collect in a variety of ways, including to:

  • Provide you with the best customer experience possible;

  • Provide the services you purchase, and to respond to your questions; This Web site is protected by SSL with company certification by "Global Sign".

Rental Contract

This agreement is between the (Renter), and Blank llc.
It can’t be cancelled and is subject to the terms and conditions of this agreement. Blank may change the terms and condition without any notice, and renter agrees to be bound any such changes on website.
This agreement will be start after the Renter send us the order form through the website or request the order directly to Blank


  • 1. Charges

    The rate mention on the website includes data transfer cost, delivery/return cost and extra battery cost. However, in case of the Renter used the data transfer in outside of Japan, Blank will bill the cost separately. For voice calling cost in not included as well, Blank will bill after the rental period.

  • 2. Delivery of equipment

    Blank will deliver the Equipment at its own risk to the Renter at the address/fix date assigned by the Renter. Therefore, Blank shall not incur any liability in the event of any delay caused by force majeure or other circumstances beyond its control. In case you failed to receive the Equipment even Blank has delivered without fault, Blank will not liable for any cases.

  • 3. Equipment

    We are providing one or more of the following Equipment to Renter consisting of: (i) iPhone, SIM card, USB cable, AC charger, Extra battery, Soft case. (ii) Mobile Wifi router device, SIM card, USB cable, AC charger, Extra battery, Soft case. (iii) Android smart phone, its SIM card, USB cable, AC charger, Extra battery, Soft case.

  • 4. Return of EQUIPMENT

    The Renter agrees to return the Equipment and accessories by the package for return, as in the same condition as received. The date of the postmark shall determine at least the next date on the last day of the rental period. In case the Renter lost the package for return, the Renter has the responsibility to find the way to return and its cost. In case the Renter delay return the Equipment, Blank will bill to the Renter 1,500 yen per day.

  • 5. Condition of Equipment

    The Renter shall inspect each item of equipment delivered pursuant to Blank. The Renter shall immediately notify Blank of any discrepancies between such item of equipment and the description of the equipment in the Equipment Schedule. If the Renter fails to provide such notice when receiving of the equipment, the Renter will be conclusively presumed to have accepted the equipment as specified in the Equipment Schedule.

  • 6. Cancellation

    If the Renter decides to cancel the rental, the Renter shall inform us by e-mail with order information immediately. Once we confirm your cancellation before JST three working days from the rental starting date, we full refund your payment. However, if the rental device has already shipped, the shipping fee is not refundable.(1,060 yen)

  • 7. Rental Period

    The minimum rental period is 4 days. The first day of the rental period is the same day as the Renter require pick up date. The last day of the rental is the day you drop off the Equipment in the mail box. There is no refund for an early rental return.

  • 8. Use of Equipment

    Upon delivery to the Customer Blank will provide the instruction leaflet on the use of the Equipment. The Renter must use the Equipment for legitimate and legal purpose and in accordance with the instruction and in no other manner. The Renter agrees that will not affect any repairs or modifications to the Equipment and shall not rent or sell it to any unauthorized personnel.

  • 9. Loss and damage

    The loss or damage of the smart phone, SIM card, mobile wifi router or other rental items must be immediately reported to Blank. This must be done to avoid any extra calling charge, data roaming charge, if any. If the Renter fails to provide such notice in such case, the Renter will be charged the cost as specified in the Equipment Schedule.

  • 10. Compensation

    Any damage or loss will attract a penalty as stated below. Blank shall have the right of inspect the equipment whether it is damaged or not.

    1) Loss or damage iPhone : 80,000 yen
    2) Loss or damage Pocket Wifi (Regardless of model) : 25,000 yen
    3) Loss or damage Android smart phone : 70,000 yen
    4) Loss or damage SIM card : 3,500 yen
    5) Loss or damage USB cable : 1,500 yen
    6) Loss or damage AC charger : 2,000 yen
    7) Loss or damage Extra battery : 3,500 yen

  • 11. Personal Injury

    Liability of injury, disability, and death of workers and other persons caused by operating, handling, or transporting the Equipment during the term of this Lease is the obligation of the Renter, and the Renter shall indemnify and hold Blank harmless from and against all such liability.

  • 12. Warranties

    Blank warrants that the Equipment is in good working condition, but makes no further warranties, express or implied. Blank can't guarantee the internet speed of all Equipment, the speed of the Equipment shown is a best effort, its performance is up to the environment. Each Equipment has restriction rule as below.

    *Pocket Wifi(75Mbps)
    Monthly limit will start from May 2014 -Using over 10GB monthly
    Signal speed reduce Daily limit
    -Using over 366MB
    Signal speed reduce between 21:00-02:00
    *Pocket WiFi(21Mbps or 7.2Mbps)

    Daily limit
    -Using over 366MB
    Signal speed reduce between 21:00-02:00
    Blank can’t accept any claim or cancelation due to restriction on the speed.

  • 13. Arbitration

    This contract applies based on Japanese legal system.

  • 14. Extend rental date

    The Renter shall inform to Blank before the termination of the original contract in any cases when require to extend the rental date. The price will calculate as 1,000 Yen/per day or based on the original rental period. The way of calculate is depends on our stock condition.