Please contact us as soon as possible. We will send you the substitute device.
You will be responsible for the loss according to our rental agreement.
Also please contact the insurance company (card company).
In most cases, it is possible to cover the penalty fee to be paid from the insurance company.
If you need any documents for insurance policy, we will provide them.
Any damage or loss will attract a penalty as stated below.
Blank shall have the right of inspect the equipment whether it is damaged or not.
1) Loss or damage Pocket Wifi (Regardless of model) : 25,000 yen
2) Loss or damage SIM card : 3,500 yen
3) Loss or damage USB cable : 1,500 yen
4) Loss or damage AC charger : 2,000 yen
5) Loss or damage Extra battery : 3,500 yen
The maximum communication speed may vary depending on the region or device that is used.
In addition, the listed communication speed is not the actual communication speed, but the maximum value based on the technical standards.
The actual speed may fall short of the maximum for various reasons, including the customer's communication environment and traffic conditions.
As we check it, the actual speed for 75Mbps is 10-20Mbps.